Process

Today’s tech-intelligent homeowners value online tools that make everything easier, faster and just plain better. We use a powerful App called Buildertrend where you will get your own account with a protected password.

Communication features within the Buildertrend customer portal is a dream for homeowners. Everything you need to know about the progress and status of your project is in this portal. It goes way beyond basic messages (but those are included, too). We’re talking the ability to share daily logs, progress photos, videos, documents, comments and more.

Also, with this App, we offer next-level transparency, aka: full disclosure. Buildertrend enables us to provide you with the level of detail you want. By giving you access to the full job schedule, a running job total and a record of all communication, we’ve mastered the three T’s: transparency, traceability and transcending expectations.

A home renovation can be stressful. Anything we can do to make things more seamless and simple goes a long way. That’s where Buildertrend comes in. There’s no jumping from system to system, hunting down emails or notes from face-to-face meetings. The entire journey has gone digital for both Custom Home Improvement and our clients. That includes design selections, budget, asking questions, and signing agreements like sales proposals and change orders.

Buildertrend is a valuable tool that we’re happy to share with our clients so you are always in the know about what is happening on your project and when!

You’re thinking about a remodeling project in your home. What’s next, you wonder?

After some initial online contact, we will set up a time to come by, meet you, and listen to your vision. Typically, we set up appointments M-F either mid-morning or late afternoon. This allows us to concentrate on our current projects at the start of the day and again at the end. If these times do not work for you, we will make every effort to find a time that does.

On our first site visit we will take notes, measurements, and really ratchet down what it is you want to achieve with your project. At this point we will be able to give you a ballpark figure of what it will cost to turn your vision into a reality. If, after learning that number, you want to proceed with a detailed bid... we do charge a $250 fee. This is fully applied to your job if you do decide to contract with Custom Home Improvement.

Another common question we get is when are monies due? Here is the breakdown:

25% is due at the time the job is scheduled.
25% is due on the start date.
25% at 50% completion
Balance at completion.
Change Orders due at time of approval.

The day before we are scheduled to start, we will have a dumpster delivered to your home if one is required. The following day is Demo Day and your project is officially under way!